We aim to build healthy relationships with all stakeholders and become a company trusted by society.
Through the practice of our corporate philosophy and the pursuit of sound corporate governance, we engage sincerely with all stakeholders and conduct balanced business activities, striving to coexist with society as a trusted company.
Structure of the J Trust Group's CSR
The J Trust Group sincerely values customer requests, opinions, and feedback, and strives to improve its operations and enhance the quality of its services.
We also strive to develop products from the customer’s perspective and provide higher-quality services so that customers can use services such as savings and loans with confidence and prepare for their future.
Improvement of Service Quality
The J Trust Group strives to provide high-quality services by enhancing financial knowledge and customer service skills. At our sales branches and call centers, which serve as key points of contact with customers, we have established a system in which staff holding national and professional qualifications are assigned to provide appropriate advice to customers. In addition, we work to improve our services by reflecting customer requests received during interactions and feedback collected through surveys in our management.
Enhancement of Information Security
The J Trust Group promotes the strengthening of information security based on its “Basic Policy on Information Security.” Group companies that handle large amounts of personal information have obtained ISMS and PrivacyMark certifications and strive to enhance their information security levels.
ISMS
J Sync
PrivacyMark Certification Acquired
Status of Certified Professionals
As of December 31, 2024
【Japan】
| Chief Money Lending Operations Manager | 197 |
|---|---|
| Real Estate Transaction Specialist | 124 |
| First-Class Architect | 8 |
| Condominium Management Consultant | 2 |
| Certified Property Management Specialist | 4 |
| Auction Real Estate Handling Specialist | 10 |
| Property Management Specialist (Rental Housing) | 15 |
| LS Asset Manager (Basic Course) | 157 |
| LS Asset Manager (Practical Course) | 102 |
| Administrative Scrivener | 5 |
| Small and Medium Enterprise Management Consultant | 2 |
| Bookkeeping Level 1 (Japan Chamber of Commerce and Industry) | 8 |
| Bookkeeping Level 2 (Japan Chamber of Commerce and Industry) | 52 |
| Bookkeeping Level 1 (ZENKEI) | 2 |
| AFP (Affiliated Financial Planner) | 28 |
| CFP (Certified Financial Planner) | 2 |
| Securities Analysts | 6 |
| Certified Public Accountants | 3 |
| U.S. Certified Public Accountants (CPA) | 3 |
【South Korea】
| Bank Teller | 74 |
|---|---|
| Certified Asset Manager (Korea) | 32 |
| International Certified Financial Planner | 16 |
| Credit Review Analyst | 76 |
| Accounting Management Level 1 | 20 |
| Accounting Management Level 2 | 126 |
| Attorney-at-Law | 3 |
| Certified Tax Accountant | 1 |
| Certified Public Accountant (Korea) | 5 |
| Former Financial Regulator | 1 |
| Certified Credit Manager | 28 |
| Certified Credit Analyst | 12 |
| Loan Management Specialist | 12 |
| Finance and Accounting Manager | 2 |
| Financial Risk Management Specialist | 1 |
| Computerized Tax Accounting | 3 |
| Computerized Accounting | 26 |
| Receivables Management Specialist | 1 |
| Investment-related Certifications | 109 |
| Tax Accounting | 1 |
【Indonesia】
| Risk Management Certification (Indonesia) | 421 |
|---|---|
| Compliance Certification (Indonesia) | 6 |
| Treasury Dealer Certification (Indonesia) | 13 |
| Internal Audit Certification (Indonesia) | 12 |
| Attorney-at-Law | 22 |
| Human Resources and Talent Management Certification | 4 |
| Property Appraisal / MAPPI Certification | 12 |
| Indonesian Tax Certification | 6 |
| Japanese Language Proficiency Test (JLPT) N1 | 8 |
【Cambodia】
| Risk Management Certification (Cambodia) | 1 |
|---|---|
| Compliance Certification (Cambodia) | 8 |
| Anti-Money Laundering (AML) Certification | 6 |
| Internal Audit Certification | 1 |
| Attorney-at-Law | 1 |
| Doctor of Laws (LL.D.) | 1 |
| Master of Laws (LL.M.) | 1 |
| Notary Qualification | 1 |
| Human Resources Certification | 2 |
| UK Chartered Accountants | 3 |
| Certified Tax Accountant | 2 |
Awards Received by JT Chinae Savings Bank and J Trust Bank Indonesia
Received the Grand Prize in the Savings Bank Category at the 2023 Korea First Brand Awards for the eighth consecutive year
(JT Chinae Savings Bank in South Korea)
Won the “Top Bank Award 2023” in the Conventional KBMI 1 Category at the Indonesia Top Bank Awards 2023
( J Trust Bank Indonesia)