Engaging With Customers

The Group has launched a business improvement project, led by its president, and is committed to improving business and services. We take the requests, opinions and input of our customers seriously and are committed to improving our jobs and service.

The J Trust Group is committed to developing products from the customer`s perspective and services superior to those of our competitors so that customers can rely on our on services such as savings accounts and loans to plan for the future

Enhanced service quality

The J Trust Group strives to provide quality services by acquiring finance-related expertise and enhancing the level of customer services, as part of the business improvement project led by the Company President. We have established a system to provide consultation for customers. Employees qualified as experts and holders of national qualifications are available at sales offices and call centers, which are the point of contact with our customers. To improve our services, we ensure that our business conduct reflects the requests of our customers, whether it be through personal interaction with them or from their views collected in questionnaires.

Enhanced information security

The J Trust Group is working to enhance information security based on its Basic Policy on Information Security. Group companies that handle large quantities of personal information have obtained ISMS and Privacy Mark certification, and strive to improve the level of information security.
ISMS accredited
ISMS certified
J Trust System
Tokyo Head Office
and Osaka branch office
Privacy Mark certified
Partir Servicer

Employees with Specialized Certifications

As of June 30, 2019

【Japan】

Chief of Money Lending Operations 195
Real Estate Transaction Agent 52
1st Class Registered Architect 1
Licensed Strata Management Consultant 2
Licensed Residential Condominium Manager 4
Licensed Real Estate Auction Dealer 10
Certified Property Manager 1
LS Asset Manager 152
Administrative Scrivener 3
Registered Management Consultant 1
Official Business Skills Test in Bookkeeping (Class 1) 1
Official Business Skills Test in Bookkeeping (Class 2) 28
Official Business Skills Test in Accounting (1st Grade) 1

【South Korea】

Bank Teller 90
Asset Manager 47
Chartered International Financial Analyst 14
Credit Scoring Analyst 43
Accounting Management (Class 1) 21
Accounting Management (Class 2) 136
Lawyer 2
Licensed Tax Accountant 6
Certified Public Accountant 8
Former Financial Services Commission agent 6
Former Central bank employee 4
Credit Management Officer 35
Credit Analyst 13
Loan Officer 22
Financial Management Officer 3
Certified Internal Auditor 1
Computerized Tax Certification 4
Computerized Accounting Certification 27
Receivables Manager 3
Investment Fund Consultant 138

【Southeast Asia】

Bank Risk Management Certification 353
Bank Compliance Certification 4
Treasury Dealer Certification 13
Internal Bank Audit Certification 16
Lawyer 6